SHIPPING

 

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We process orders with 2-5 business days and we typically ship all orders within 2-5 business days. If you select Expedited Processing at checkout, we'll ship within 24-48 hours depending on which time in the day the orders are placed.

For products that has customization, please give 3-7 business days of processing, we will ship as soon as product customization is completed.

 

WHICH CARRIER DO YOU USE?

We ship all items with UPS or USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

 

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

• USA - Within 2-5 business days
• Canada - Within 4-10 business days
• Western Europe - Within 5-15 business days
• Australia/NZ - Within 5-15 business days
• Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

 

I DIDN'T RECEIVE MY ORDER

Please email us: sales@teenyheartsshop.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

 

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

 

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

 

If fees are charged by customs, they are payable by the recipient.

 

SHIPPING INSURANCE

 

Shipping insurance is offered at checkout. It's provided by TEENYHEARTSSHOP.COM and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.

 

Please note - shipping insurance is non-refundable once your order has shipped.

 

 

For additional help please contact us at: ✆ 703-249-9146 Mon-Fri 9am-5pm ET and/or Email Us at support@otterbuds.com